AFTER-SALES SERVICE WORK CONTENT 1, ORDER PROCESSING
1. WHEN THE CUSTOMER REQUESTS ANPAI TO BE PRODUCED, THE AFTER-SALES SERVICE WILL MAKE THE ORDER SCHEDULING ORDER FOR THE CUSTOMER ACCORDING TO THE FASTEST SCHEDULING DATE PROPOSED BY THE PRODUCTION DEPARTMENT. FOR SOME MORE URGENT ORDERS, THE SUPERVISOR WILL ARRANGE FOR THE PRODUCTION OF THE ORDER, AND DO A GOOD JOB IN TRACKING THE WORK TO ENSURE THAT THE DELIVERY RATE OF GOODS CONTINUES TO INCREASE.
2. ACCURATELY GRASP THE ABNORMALITIES THAT MAY OCCUR IN THE LOGISTICS LINE, CHOOSE THE MOST REASONABLE LOGISTICS ROUTE FOR THE CUSTOMER, AND COMMUNICATE THE REQUIREMENTS OF THE CUSTOMER WITH THE LOGISTICS COMPANY IN TIME. IF THERE IS AN ABNORMALITY, PLEASE INFORM THE CUSTOMER IN TIME TO ENSURE THE ACCURATE AND TIMELY DELIVERY OF THE GOODS.
3. BEFORE THE ORDER IS STOPPED AT 3:30 IN THE AFTERNOON, IF THE CUSTOMER'S ORDER PAYMENT IS NOT REMITTED ON TIME, THE CUSTOMER SHOULD BE NOTIFIED IN ADVANCE TO CALL THE CUSTOMER. IF THE CUSTOMER HAS REQUESTED THE ARREARS OF DELIVERY, IT IS NECESSARY TO PROMPTLY SUMMARIZE THE NOTIFICATION BUSINESS, THE BUSINESS GUARANTEE AND DETERMINE THE TIME OF THE PAYMENT. IT CAN BE SHIPPED FOR MORE THAN THREE DAYS. FOR CUSTOMERS WITH LOW SALES VOLUME OR UNSTABLE SITUATION, THE CUSTOMER WILL STOP THE PAYMENT OF THE ARREARS. IF THERE IS A NEED TO SHIP THE ORDER, PLEASE NOTIFY THE WAREHOUSE IN TIME AND DO THE BUNDLED PACKAGING IN TIME.
4. IF THE CUSTOMER NEEDS TO CHANGE THE ORDER ABNORMALLY, THE CUSTOMER SHOULD CANCEL THE ORDER IN TIME, AND THE TELEPHONE CANCELS THE ORDER TO RECORD AND INFORM THE BUSINESS. THE BUSINESS NEEDS TO COORDINATE AND ARRANGE THE ORDER TO SUSPEND THE DELIVERY, SO THAT THE WAREHOUSE CAN ARRANGE THE SPECIAL AREA FOR TIMELY STORAGE.
5, THE NEED FOR LARGE-SCALE ENGINEERING ORDERS TO BE PRODUCED, MORE THAN 50% OF THE MONEY CAN BE ORDERED TO PRODUCE, SUCH ORDERS CAN GENERALLY REQUIRE PRODUCTION PRIORITY ARRANGEMENTS TO INSERT THE ORDER, CLEAR THE PURCHASE PRICE BEFORE SHIPMENT.
6. FOR CUSTOMERS WITH LARGE SALES VOLUME AND STABLE SALES, THEY SHOULD NEGOTIATE WITH THE BUSINESS TO APPLY FOR THE CREDIT LIMIT FOR THE CUSTOMER, AND THE CREDIT LIMIT WILL NOT BE DELIVERED. IF THE CUSTOMER NEEDS THE LAW ENFORCEMENT SITE, IT MUST REGISTER THE CHANGE OF THE DELIVERY LOCATION AND MAKE A NOTE ON THE ORDER. MING, REMIND THE WAREHOUSE TO PAY ATTENTION.
7. IF IT IS NECESSARY TO REPORT THE PROJECT, DO A GOOD JOB IN THE REGISTRATION OF THE PROJECT, AND BE SIGNED AND AUDITED BY THE DUTY MANAGER, AND BE PROPERLY SUPERVISED DURING THE REPORTING PERIOD.
SUPERVISE THE WORK, IF THERE IS AN ORDER OF THE SAME TYPE OF SIMILAR BATCH, NOTIFY THE DUTY MANAGER AND THE BUSINESS IN A TIMELY MANNER, AND DETERMINE THE TREATMENT.
SECOND, AFTER SALES SERVICE
1. AFTER-SALES SERVICE SET UP A CUSTOMER HOTLINE, SET UP A SPECIAL PERSON TO PROVIDE TECHNICAL ADVICE AND ACCEPT CUSTOMER COMPLAINTS. WHEN RECEIVING CUSTOMER CALLS, FAXES, LETTERS,
IN THE CASE OF ORAL COMPLAINTS, THE INFORMATION PERSONNEL SHALL PROMPTLY FILL OUT THE "CUSTOMER COMPLAINT HANDLING FORM" AND SUBMIT THE AFTER-SALES SERVICE ACCEPTANCE.
2. AFTER RECEIVING THE “CUSTOMER COMPLAINT HANDLING FORM”, THE AFTER-SALES SERVICE SHOULD ANALYZE THE CUSTOMER'S OPINIONS AND COMPLAINTS. ANY QUALITY COMPLAINTS WILL BE IMMEDIATELY QUERIED.
THERE IS NO SAME BATCH NUMBER INVENTORY, AND THE IMMEDIATE FILLING OF THE INVOICE REQUIRES THE QUALITY INSPECTION PERSONNEL TO PICK UP THE GOODS AND TRY TO POST THE PROBLEM. IF THERE IS A SIMILAR PROBLEM, IMMEDIATELY ASK THE CUSTOMER TO PUT THE PROBLEM PRODUCT.
RETURNED, NO SIMILAR PROBLEMS, TIMELY COMMUNICATION WITH CUSTOMERS AND BUSINESS TO COME UP WITH PROCESSING OPINIONS, FORM A HANDLING OPINION AND FILL OUT THE "CUSTOMER COMPLAINT HANDLING FORM" TO START
PAYOUT PROCESS.
3. IF THE WAREHOUSE DOES NOT HAVE THE SAME BATCH NUMBER, THE AFTER-SALES SERVICE PERSONNEL CAN ASK THE CUSTOMER TO PASS THE PHOTO OF THE PROBLEM PRODUCT AND RETURN THE PROBLEM PRODUCT.
THE WALL IS TORN OFF AND PACKAGED BACK TO THE COMPANY, AND THE PRELIMINARY JUDGMENT AND ANALYSIS ARE CARRIED OUT ACCORDING TO THE PHOTOS. AFTER THE TEST OF THE PROBLEM PRODUCT IS COMPLETED, THE RESPONSIBILITY OF THE CUSTOMER COMPLAINT IS DETERMINED.
IF IT IS NOT THE OPERATION OF THE COMPANY, THERE WILL BE AFTER-SALES SERVICE OR DEALER TO EXPLAIN THE REASON TO THE CUSTOMER. IF IT IS CAUSED BY THE OPERATION OF THE COMPANY, FOLLOW THE FOLLOWING PROCESS
REASON.
(1) FOR PROBLEMS INVOLVING ONLY QUANTITY, DELIVERY TIME, AND DAMAGE CAUSED BY TRANSPORTATION, IT SHALL BE HANDLED BY AFTER-SALES SERVICE OR DEALER.
(2) FOR THE CONSTRUCTION QUALITY PROBLEM ONLY, THE DEALER SHALL HANDLE IT BY ITSELF, AND THE SALES COMPANY SHALL SUPERVISE ITS EXECUTION. IF THE DEALER DOES NOT HANDLE OR HANDLE THE IMPROPER TREATMENT BY THE SALES COMPANY, ALL EXPENSES SHALL BE BORNE BY THE DEALER.
(3) INVOLVING THE DIVERGENCE OF PRODUCT QUALITY ISSUES, THE PRODUCT HAS BEEN PUT ON THE WALL AND THE PRODUCT RETURNED WITHOUT CLEAR QUALITY PROBLEMS. THE COMPANY S